Terms of service

Playhead turns video into contact sheets — grids of frames with the timestamp burned into each one — and, on request, into transcripts. It is reached over an HTTP API and over the Model Context Protocol.

It measures and does not interpret. Cut times, freezes, silences and pacing come back as numbers; what they mean is a judgement made by whoever reads them. Nothing the service returns is advice, and nothing it returns is guaranteed to be a correct description of a video's content.

The right to analyse what you submit. We do not check whether you own a video, whether its licence permits analysis, or whether the platform hosting it permits automated access. You confirm you have that right, and you carry the consequences if you do not. This is the most important sentence on this page and it is here rather than at the bottom on purpose.

Your keys. An API key is a bearer credential: it works anywhere it is pasted, including places you did not paste it. We store only its hash and cannot recover one. A key that leaks is revoked and replaced, and calls made with it before revocation are yours.

What your team does. Everyone on a seat shares one credit pool, one set of keys and one history. Adding somebody gives them all of it.

• Submit material that is unlawful where you are, including child sexual abuse material — which is reported rather than merely refused.
• Use the service to build a substantially similar competing service, or to systematically extract its outputs for that purpose.
• Attempt to reach another customer's data, probe our internal network through the URL input, or work around rate and concurrency limits.
• Resell access without a written agreement. Analysing video on behalf of your own customers is fine and expected; reselling the API as if it were yours is not.

We may suspend an account that is doing one of these, and will say which one.

Each plan grants a number of credits every billing period. One credit is roughly a minute of video at the standard detail level; finer levels cost more, and motion is billed per second because it extracts six times the frames. A repeat of a window already paid for costs 20% of the original.

Credits do not roll over. They reset each period. If you regularly finish with a large surplus, the smaller plan is the right one.

There is no overage. Running out returns an error, not an invoice. Nothing is ever charged that you did not choose.

Seats. Studio includes 3 people and each additional seat is $29 a month, adding 2,000 credits to the shared pool. Seats are prorated by Stripe when added or removed mid-period.

Payment is by card through Stripe, monthly or annually in advance. Annual is billed once at 20% off. Prices exclude VAT and sales tax, which is calculated at checkout.

A failed payment does not immediately end anything. Stripe retries for several days; access changes only when the subscription actually lapses.

Cancel any time in the billing portal. The plan runs to the end of the period you have already paid for, and the credits stay usable until then — cancelling does not confiscate the middle of a month.

If the service is materially broken for you and we cannot fix it, we refund the unused part of the current period, pro rata. Ask by email; there is no form and no argument.

Consumers in the EU and UK have a 14-day right of withdrawal, which this does not limit.

Anyone with an account can share a referral link and earn a share of what the accounts it brings in pay. The full rules — attribution window, commission rate, how refunds are handled and what does not count — are on the Refer & earn page inside the dashboard, and they are part of these terms.

Commission is reversed on refunded invoices, taken from what has not yet been paid out. We do not claw back money already sent. Attributing your own accounts to yourself does not work and voids the referral.

We aim for the service to be available, and we do not offer a contractual uptime figure on the self-serve plans — a number nobody will pay out against is worse than no number. Enterprise agreements carry a real SLA with real credits.

What we do commit to structurally: the website going down does not stop the API, and transcription going down does not fail a job — sheets still return, with a note saying why the transcript is missing.

You keep every right in the video you submit and in the sheets and transcripts produced from it. We claim no licence in them beyond what is needed to produce and store them for you.

We do not train on your content. Not the videos, not the transcripts, not your prompts.

Derived artifacts are cached and content-addressed, which means two customers analysing the same public video reuse the same computation. Nothing about who analysed it is shared, and the privacy policy sets out exactly what is kept and for how long.

The service is provided as-is. To the extent the law allows, our total liability in any 12-month period is limited to what you paid us in that period, and we are not liable for lost profits or indirect losses.

Nothing here limits liability for death, personal injury, fraud, or anything else that cannot be limited by law. Consumer rights are not affected.

We can change these terms; a material change is announced by email before it takes effect, and continuing to use the service accepts it. A price change never applies to a period already paid for.

Either side can end this at any time. You cancel in the portal or delete the account outright. We would end it only for a breach of section 3, or by giving 30 days' notice and refunding the unused part of the period.

Playhead — mojsi50996@gmail.com